Return Policy

Thank you for shopping at The Heaps Variety! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:
   We accept returns within 30 days of the original receive date.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 5 business days.
3. Exchanges:
   If you receive a defective or damaged item, we will gladly exchange it for a new one.
   Please contact our customer service team at contact@theheapsvariety.com.au to initiate an exchange within 7 days of the original receive date.
4. Return Shipping:
   We pay for the return shipping in cases of defective or damaged items. Otherwise, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
5. How to Initiate a Return:
   To initiate a return, please contact our customer service team at contact@theheapsvariety.com.au.
   Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
6. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.
7. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
8. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team at contact@theheapsvariety.com.au or contact us here.

Thank you for choosing The Heaps Variety! We appreciate your business and strive to make your shopping experience enjoyable.

The Heaps Variety
Adelaide, Australia
Email: contact@theheapsvariety.com.au